Your Responsibilities

While we will handle your property advertisement and the management of enquiries, we ask you abide by the following to ensure a smooth and stress-free sale.

• Please respond to all enquiries, viewings, and offers as quickly as possible. If you can't accommodate a viewing, don't ignore it; let them know! If we learn you're not responding to enquiries, we may be forced to temporarily suspend, or even withdraw your listing.
• Keep your listing up to date. If you have remodelled or redecorated while you're property is on the market, you'll need to update your pictures and description. If attention on your property dwindles and experiences a period of low interest, it may be time to look at the price. Please let us know if you're unsure and would like a free market appraisal.
• Before viewings, make sure your property is clean and presentable to avoid putting off potential purchasers.
• If you accept an offer, please update your listing. You can do this yourself, or let us know, and we'll update it for you. If you don't, your property will remain up for sale and you may still receive enquiries. Your Rightmove subscription will continue, which cannot be refunded if you fail to update your listing.
• An extended list of your responsibilities and obligations can be found in our Terms & Conditions.
• We want you to be delighted with our service. Sometimes, things don't go according to plan, and when something goes wrong, please inform us as soon as possible. This will allow us to resolve your issue and improve our standards. Please contact us in the first instance, following the steps in our complaints procedure. This can be found on our website.

What Happens Now?

If you haven't uploaded your photo ID and proof of address, this will need to be uploaded to our system before we can make your property live.

We're currently completing a final check of your advert. Unless you have selected our Premium Upgrade, or requested otherwise, your property will go live on the market as soon as we've finished. Should you wish to amend your listing, you can do so at any time.

If you have selected our Premium Upgrade, we'll pass your contact details onto our partners. They'll contact you shortly to schedule an appointment to visit your property and carry out the service. It includes professional photography, a floorplan, a description and a video walkthrough. You should hear from them within three working days. If you don't, make sure to let us know, and we'll give them a nudge. Once we have your particulars back from our partners, we'll upload the details to your listing and notify you, to give you the opportunity to make any changes. When you're happy with the listing, we'll make it live.

Keep an eye out for your listing on Rightmove, Zoopla, On The Market, and Prime Location, as well as our social media channels and a variety of other property websites and marketplaces. It's rare, but if you do spot any issues, let us know and we'll handle it.

After your property's first month on the market, we'll send over your Rightmove, Zoopla and On The Market performance reports. These are sent monthly until your property finds a buyer. Should you wish to discuss the data in these reports, please let us know, and a member of our sales team will contact you. They will discuss your property's performance in the previous month, and depending on your timescale and circumstances, may suggest some improvements that could be beneficial.

You can call us on 0345-561-0050, or email us at [email protected].