Terms of Use

Last updated: 27 October 2026

The conditions for using www.emoov.co.uk

If you buy a service from us, your Sales Service Agreement or Lettings Service Agreement also applies. If it conflicts with these Terms, that agreement takes priority.

Summary of Terms

These Terms of Use set out the conditions for accessing and using the website www.emoov.co.uk ("Our Site").

Please read these Terms carefully before using Our Site. By continuing to browse or use Our Site, you confirm that you understand and accept these Terms. If any part of these Terms is unclear, please contact us.

If you do not agree with these Terms, you must not use Our Site.

You are responsible for making sure that everyone who uses Our Site through your internet connection is aware of and complies with these Terms and any related policies.

About Us

Emoov is the trading name of Griffin Residential Limited, a company registered in England and Wales (company number 09362284). Our registered office is at 4 Chester Court, Chester Hall Lane, Basildon, SS14 3WR, and our trading address is Marsh House Farm, Lower Burnham Road, Latchingdon, Essex, CM3 6HQ. Our VAT registration number is 214208156.

We are an online estate and lettings agency serving individuals and businesses throughout the UK, and we own and operate Our Site.

Emoov is a member of The Property Ombudsman scheme and follows its Code of Practice. We are also registered with The Property Ombudsman's Approved Estate Agents Redress Scheme.

Our Site can be used by anyone in the UK. Our sales services cover properties in England, Wales and Scotland. The areas covered by our lettings services are set out in our Lettings Service Agreement.

Additional Policies

These Terms should be read alongside:

• our Privacy Policy, which explains how we use your personal data; and
• if you buy a service from us, the Sales Service Agreement or Lettings Service Agreement you accept at checkout.

If anything in these Terms conflicts with your Sales Service Agreement or Lettings Service Agreement, that agreement takes priority.

Changes to These Terms

We may update these Terms from time to time. Please check them each time you use Our Site so that you understand the current version.

Changes to these Terms do not change a Sales Service Agreement or Lettings Service Agreement you have already entered into. Those agreements can only be changed as the agreement itself allows.

Updates to Our Site

We may change Our Site and its content to reflect changes in our services, our users' needs or our business. Information on Our Site may become out of date, and we are not obliged to update it.

We do not guarantee that the content on Our Site is free from errors, and we will correct errors when we find them.

Content on Our Site is for general information only. It is not professional, technical, financial, legal or any other kind of advice and should not be relied on.

Fees and packages

We may change our fees and packages at any time. Changes apply to new orders only. If you have already placed an order, your price and package are set out in your Sales Service Agreement or Lettings Service Agreement, and we will only change them as that agreement allows.

If our fees appear differently on a third-party website, the fees on Our Site apply. Please tell us if you notice a discrepancy in our pricing.

Site Availability

We aim to keep Our Site available at all times but cannot guarantee uninterrupted access. We may restrict or suspend access for operational, maintenance or business reasons.

We are not liable if Our Site is unavailable at any time or for any period.

We may suspend or permanently block your access if you breach these Terms.

Intended Audience and Governing Law

Our Site is intended for use by people in the UK. We do not claim that its content is appropriate or available in other countries.

If you are a consumer, these Terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you live in Northern Ireland you may also bring proceedings in Northern Ireland, and if you live in Scotland you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law, and we both agree to the exclusive jurisdiction of the courts of England and Wales.

If you have bought a service from us, the law that governs that agreement is set out in your Sales Service Agreement or Lettings Service Agreement.

Account Use

By using Our Site, you confirm that your use is directly related to buying, selling, letting or renting property. Any other use is prohibited and may result in legal action.

As a seller or landlord, you can use your account to advertise more than one property for sale or to let. However, you may only have one active listing under the Emoov Later package at any time. To list more than one property under Emoov Later, please email a request to info@emoov.co.uk. There is no limit on the number of listings under our other packages.

Your Information

When you register, you must give accurate, complete and current information, such as your name, address, telephone number and email address. We may use this information for verification checks, including identity and property ownership searches.

By giving us this information, you agree to us carrying out these checks. If your details change, please update your account promptly or contact us to change them.

We process your personal data in line with data protection law. Please see our Privacy Policy for details.

Account Security

You must keep your login details secure and must not share them with anyone. If you suspect that someone else has accessed your account, log in and change your password straight away. If you cannot do this, contact us immediately.

We may reset your password if we believe the security of your account has been compromised. We are not liable for any loss caused by unauthorised access to your account, unless it results from our failure to take reasonable steps to keep Our Site secure.

One-Time Passcodes

If we give you a one-time passcode, you must keep it confidential and must not share it with anyone. We may withdraw your access if we believe your passcode or login details have been misused or compromised.

Closing Your Account

To close your account or ask us to remove your data, please see our Privacy Policy.

Use and Disclosure of Your Content

You agree that we may access, use, keep and share your information and any content you upload to Our Site, without liability to you, where we need to in order to progress your sale or letting, where the law requires it (including sharing with legal or government bodies), or to protect Our Site and its users. We do this in line with our Privacy Policy.

We will only pass your details to our referral partners, such as conveyancers, where you have asked us to.

External Links

Our Site may contain links to third-party websites. These links are for information only and do not mean that we endorse those websites.

We have no control over the content of those websites, accept no responsibility for it, and are not liable for any loss or damage arising from your use of them.

User-Generated Content

You may upload or submit content to Our Site, provided it:

• is accurate (where it states facts) and genuinely held (where it states opinions); and
• complies with UK law and the law of any country you are in.

You must not upload content that:

• is defamatory of any person;
• is obscene, threatening, offensive, hateful or inflammatory;
• discriminates on the basis of race, sex, religion, nationality, disability, sexual orientation, age or any other characteristic;
• is likely to deceive any person;
• invades another person's privacy, or causes annoyance, inconvenience or needless anxiety;
• is likely to harass, upset, embarrass, alarm or annoy any other person;
• impersonates any person or misrepresents your identity or connection with any person;
• gives the impression that it comes from us, when it does not;
• promotes illegal activity, violence, physical harm or sexually explicit material;
• could encourage, assist with or threaten terrorism;
• infringes any copyright, database right, trade mark, other intellectual property right or privacy right of any other person; or
• breaches any legal duty owed to someone else, such as a contractual duty or a duty of confidence.

By uploading content, you confirm that it meets these standards. You are responsible to us for, and agree to compensate us for, any loss or damage caused by your breach of them.

We may remove content that breaches these standards. We may also disclose your identity to anyone with a legitimate legal claim, or who claims that content you have uploaded infringes their intellectual property or privacy rights.

Rights You Grant Us

When you upload content to Our Site, such as property descriptions or photographs you have taken, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, display and distribute that content to provide our services, including advertising your property on Our Site and on property portals.

This does not apply to identity documents or other personal information you give us, which we treat as confidential and handle in line with our Privacy Policy.

Photographs, floorplans, property particulars and videos that we produce for you are covered by your Sales Service Agreement or Lettings Service Agreement.

Site Information

The content on Our Site is for general information only and is not advice that you should rely on. You should get professional or specialist advice before taking, or not taking, any action based on it.

Although we make reasonable efforts to keep Our Site up to date, we make no promises, warranties or guarantees, express or implied, that its content is accurate, complete or up to date.

Property Listings

Property information is provided by sellers and landlords. While we aim for accuracy, we cannot guarantee that listings are complete or free from errors. We make no promises, warranties or guarantees, express or implied, that the content of property listings is accurate, complete or up to date, and we accept no liability for inaccuracies.

We have no control over, and accept no responsibility for, any problems that arise from properties or tenancy arrangements offered by users of Our Site.

Intellectual Property

All intellectual property rights in Our Site and its content, including photographs, floorplans, property particulars and videos we produce for property listings, belong to us or our licensors. You must not use, copy, reproduce, display, distribute or pass off any of it without our written permission, except as your Sales Service Agreement or Lettings Service Agreement allows.

Messaging System

You may use our messaging feature to communicate with sellers, buyers, landlords or tenants. Messages must relate to property enquiries and must not be used to promote unrelated services, businesses or activities.

Appointment details, including names and contact details, may be shared between the parties involved. We may send email and SMS notifications to the seller or landlord and to the prospective buyer or tenant, setting out the property address, appointment times and the names, telephone numbers and email addresses of the people involved.

Content Safety and Illegal Content

We monitor and review user content before it is published to prevent illegal content from appearing on Our Site. This includes, but is not limited to, content relating to terrorism, child sexual exploitation, harassment, financial crime and any other content that amounts to an offence.

We promptly investigate and remove any content that is flagged or reported to us, and we are able to review all content on Our Site for this purpose. We will take down illegal content when we become aware of it, and we may suspend, restrict or disable accounts where necessary.

Reporting Illegal Content

To report illegal or inappropriate content, or to appeal against content being removed or an account being restricted, please email info@emoov.co.uk.

Please include all relevant details so that we can review your report. Our team will review every report in line with the law and assess whether the content is illegal or breaches these Terms. If it is either, we will remove it.

Viruses and Security

We do not guarantee that Our Site is free from viruses or bugs. You are responsible for protecting your own devices, including by using your own virus protection software, and you must not introduce viruses or other harmful material to Our Site.

You must not try to gain unauthorised access to Our Site, the servers on which it is stored, or any server, computer or database connected to it. Attacking Our Site through malicious software or hacking is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and co-operate with them, including by disclosing your identity. If this happens, your right to use Our Site will end immediately.

Linking to Our Site

You may link to the home page of Our Site, provided you do so fairly and lawfully and do not damage our reputation. You must not suggest any association with us, or endorsement by us, unless we have agreed to it in writing.

You must not frame Our Site or link to any page other than the home page without our permission. We may withdraw permission to link at any time.

Anti-Money Laundering Compliance

We are legally required to carry out customer due diligence under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. You agree to provide documents such as proof of identity and proof of address when we ask for them.

If we cannot verify your identity, we may end our agreement with you without notice or liability and stop providing our services immediately. In some circumstances we may also have to stop acting for you without explanation, and we will not be liable for any losses, costs or expenses you suffer as a result.

We work with YOTI, a third-party verification service, to carry out these checks. We keep this information for five years after our business relationship with you ends, as the regulations require, and then delete it unless we are legally required to keep it longer or you agree.

Disclaimer

You agree that your use of Our Site is at your own risk. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising from:

• your use of, or inability to use, Our Site; or
• your use of, or reliance on, any content on Our Site.

This section covers your use of Our Site only. Our liability for the services we provide to you is set out in your Sales Service Agreement or Lettings Service Agreement.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

We will not be liable to you for any loss of profit, loss of business, loss of contracts, business interruption or loss of business opportunity.

Questions about these Terms? Email info@emoov.co.uk or call 0345 561 0050. Griffin Residential Limited, trading as Emoov. Registered in England and Wales, company number 09362284. Registered office: 4 Chester Court, Chester Hall Lane, Basildon, SS14 3WR.