Terms of Use

Summary of Terms

These Terms of Use outline the conditions for accessing and using the website www.emoov.co.uk ("Our Site").

Please read these Terms thoroughly before using Our Site. By continuing to browse or interact with Our Site, you confirm that you understand and accept these Terms. If any part of these Terms is unclear, please contact us for clarification.

If you disagree with these Terms, you must not use Our Site.

It is your responsibility to ensure that all individuals who use Our Site through your internet connection are aware of and comply with these Terms and any related policies.

About Us

Emoov is the trading name of Griffin Residential Limited, a company registered in England and Wales (Company Number: 09362284). Our registered office is located at 4 Chester Court, Chester Hall Lane, Basildon, SS14 3WR. Our VAT registration number is 214208156.

We operate as an online estate and lettings agency, serving individuals and businesses throughout the UK, and operates and owns the website www.emoov.co.uk.

Emoov is a member of The Property Ombudsman scheme and adheres to its Code of Practice. We are also enrolled in the Approved Estate Agents Redress Scheme administered by The Property Ombudsman.

These Terms apply to customers across England, Wales, Scotland, and Northern Ireland.

Additional Policies

These Terms incorporate and should be read alongside the following:

• Our Privacy Notice, detailing how we manage your personal data.
• The specific terms and conditions provided to you at the point of purchasing any services from us.

Changes to These Terms

We may update these Terms periodically. It is your responsibility to review them each time you access Our Site to ensure you understand the current up-to-date version.

Updates to Our Site

We may alter or update Our Site and its contents to reflect changes in our services, user expectations, or operational needs. The information presented may become outdated, and we are not obligated to update it.

We do not warrant that the content on Our Site is error-free. We reserve the right to correct errors as they are identified.

The content is for informational purposes only and is not intended to constitute professional, technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

We reserve the right to update and make changes to any content, including fees and packages, at our discretion without any prior notice to you. In the case of conflicting information, the details published on Our Site will prevail over third-party sources or previous communication between Emoov and you. Please notify us if you become aware of any discrepancy in the pricing of our fees.

Site Availability

We aim to maintain access to Our Site at all times but cannot guarantee uninterrupted availability. We may restrict or suspend access for operational, maintenance, or business-related reasons.

We accept no liability for any downtime or inaccessibility of Our Site.

We reserve the right to suspend or permanently block access if you breach these Terms.

Intended Audience

Our Site is intended for use by residents of the United Kingdom. We do not claim that the content is appropriate or available in other jurisdictions.

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Account Use

By using Our Site, you confirm that your activity is directly related to buying, selling, letting, or renting property. Any other use is strictly prohibited and may result in legal action.

You must be 18 years or older to register for an account.

As a seller or landlord, you can use your account to advertise multiple properties for sale or let. However, you may only have one active listing under the Emoov Later package at any given time. To list multiple properties using 'Emoov Later', please email a request to [email protected]. There are no restrictions on the number of other packages you may select.

Your Information

When you register, you must provide accurate, complete, and current information, such as your name, address, telephone number and email. We may use this information for verification checks, including but not limited to identity and property ownership searches.

By submitting this information, you agree to us carrying out any such checks. If your details change, please update your account promptly or contact us to amend your account.

Your personal data will be processed in accordance with data protection laws. Please see our Privacy Policy for further details.

Account Security

You must protect your login credentials and not share them with others. If you suspect any unauthorized access, log into your account and change your password. If this is not possible, you must notify us immediately.

We reserve the right to update your password if we believe the account security is compromised. We are not liable for any loss arising from unauthorized access to your account.

One-Time Passcodes and Credentials

If you are provided a one-time passcode, you must keep it confidential and not disclose it to any third party. We reserve the right to revoke access if we believe these details have been misused or compromised.

If you suspect anyone other than you knows your user identification code or password, you must promptly notify us using the contact us page on our sites.

Closing Your Account

To close your account or request data removal, please consult our Privacy Policy.

Use and Disclosure of Your Content

You acknowledge and agree that we may, without liability to you, access, use, retain, and share your information and any content uploaded onto Our Site with third parties, including legal or governmental entities, if required by law, to proceed your sale or let, or to protect our services and users.

External Links

Our Site may contain links to third-party websites. These links are for informational purposes only and do not imply endorsement.

We have no control over the contents of those sites or resources, and assume no responsibility for external content, and will not be liable for any loss or damage arising from your use of linked websites.

User-Generated Content

You may upload or submit content to Our Site, provided it:

• Is accurate (where it states facts) and reflects your genuine beliefs (where it states opinions);
• Complies with relevant UK laws and any laws in your location.

You must not upload content that:

• Is defamatory, or libellous of any person;
• Obscene, threatening, offensive, hateful or inflammatory;
• Discriminatory, whether based on race, sex, religion, nationality, disability, sexual orientation, age or otherwise;
• Is likely to deceive any person;
• Could abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
• Could harass, upset, embarrass, alarm or annoy any other person;
• Could be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• Gives the impression that it emanates from us, if this is not the case.
• Promotes illegal activities;
• Promotes violence or physical harm;
• Promotes sexually explicit material;
• Could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence.
• Infringes any copyright, database right or trade mark of any other person.
• Infringes on intellectual property or privacy rights;
• In breach of any legal obligation, such as a contractual duty or a duty of confidence.

By uploading content, you guarantee it meets these standards, and you are liable to us and agree to indemnify us for any loss or damage resulting from your breach.

We reserve the right to remove content that violates these guidelines and disclose your identity to third parties with legitimate legal claims, or who claim that any content posted or uploaded by you to our sites constitutes a violation of their intellectual property rights or of their right to privacy.

Rights You Grant Us

When you submit content to Our Site, it will be deemed non-confidential and non-proprietary. You grant us and other users a non-exclusive, worldwide, royalty-free licence to use, copy, display, and distribute your content.

Site Information

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Property Listings

Property information is provided by sellers and landlords. While we strive for accuracy, we cannot guarantee that listings are complete or error-free and make no representations, warranties or guarantees, whether express or implied, that the content on our property listings, are accurate, complete or up to date, and accept no liability for inaccuracies.

Intellectual Property

All intellectual property rights in Our Site’s content belong to us or our licensors. You must not use, copy, reproduce, display, distribute or pass off any of it without our written permission.

Messaging System

You may use the messaging feature to communicate with sellers, buyers, landlords, or tenants. Messages must be relevant to property enquiries and not for promoting unrelated services, business, or activities.

Appointment details, including names and contact information, may be shared between parties involved. Email and SMS notifications may be sent to the Seller or Landlord, and the prospective Purchaser or Tenant setting out the address of the Property, any times of appointments and the name, telephone numbers and email addresses of the relevant parties.

Content Safety and Illegal Content

We actively monitor and review user content before publication to prevent illegal content from appearing on Our Site. This includes but is not limited to terrorism, child exploitation, harassment, financial crimes and other content that amounts to an offence.

We promptly investigate and remove any flagged or reported content, and we have the ability to review all content on our platform for this purpose. We will take down such content when we find out about it, and may suspend, restrict or disable accounts as necessary.

Reporting Illegal Content

To report illegal or inappropriate content, or appeal content removal or account restrictions, please email: [email protected].

Please include all relevant details to help us review your complaint. All reports are reviewed by our team in accordance with applicable laws. Our team will review assess whether it is illegal content or in breach of these terms of service. If we find either to be the case, we will remove it.

Viruses and Security

We do not guarantee that Our Site is free of viruses or free from bugs. We are not responsible for viruses and you must not introduce them. Users are responsible for securing their own systems, using their own virus protection software.

You must not attempt to gain unauthorised access to our sites, the server(s) on which our sites is/are stored or any server, computer or database connected to our sites. Any attempt to disrupt or harm Our Site through malicious software or hacking will result in prosecution under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Linking to Our Site

You may link to Our Site’s homepage, provided it is done fairly, legally and does not damage our reputation. You must not imply any association or endorsement by us unless expressly agreed.

You may not frame Our Site or link to internal pages without permission. We may revoke linking permission at any time.

Anti-Money Laundering Compliance

We are legally required to perform customer due diligence under the Money Laundering Regulations 2017. You agree to provide documentation (e.g., ID, proof of address) when requested.

If we are unable to verify your identity, we may terminate our agreement with you without notice or liability to you, and cease to provide the Services with immediate effect. We may also have to cease to act without explanation in certain circumstances and we will not be liable to you for any liabilities losses, costs or expenses suffered by you in such circumstances.

Your data will be handled in compliance with AML regulations and retained for a minimum of 5 years. We work with the third-party verification service, YOTI, for this purpose.

Disclaimer

You agree that your use of Our Site shall be at your sole risk and that we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, Our Site; or
• Use of or reliance on any content displayed on Our Site.

Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. We will have no liability to you for any loss of profit, loss of business, loss of contracts, business interruption, or loss of business opportunity.