Your Dashboard: Your messages

This is where all communication with prospective buyers will take place. You'll be notified via text and email when you receive a message. You can receive three different types of messages: general enquiries, viewing requests, and offers. The following sections will delve into each in more detail.

General Enquiries

Upon seeing your listing, prospective buyers may require more information not included in the advert before they decide to book a viewing. When this is the case, they will enquire by sending you a direct message with their question or query.

You will be notified by text and email when you receive a general enquiry. Make sure to answer your enquirer's questions promptly, and in as much detail as necessary to maximise the chances of receiving a viewing request. Remember, the longer you take to reply, the less likely they'll book a viewing.

Try to include as much detail as possible in your property description to avoid time wasters. This will reduce the need for potential buyers to message you inquiring about information not included.

While your property is on the market, potential buyers may ask questions about things you hadn't considered. Make sure to find out the correct information before answering, and consider adding that information to your listing to avoid repeatedly receiving similar questions.