Emoov wins award at the 2024 ESTAS Awards

ESTAS announces emoov.co.uk as top agent in the UK for customer service

The national online estate agency Emoov received the Silver award in the ‘Best Online Estate Agent in the UK’ category at the prestigious ESTAS Customer Service Awards 2024. The winners were announced at a ceremony in London in front of 1,000 of the UK’s top property professionals.

The Emoov of today has been on quite the journey. Beginning as a high street agent in the early 2000’s. Known back then as Griffin Residential, they slowly transitioned online after Director Nick Neale saw an opportunity to continue providing the excellent service Griffin was known for, at an even lower cost.

Navigating the online estate agency industry was no small task. With large companies backed by millions in venture capital investment leading the way. Instead of focusing on marketshare and being an ‘industry disruptor’ Nick focused his efforts on building a smooth and efficient website to serve their loyal customers, and rebranded as Griffin Property Co.

While many of the industry leaders pushed for growth, and others fell into administration in that pursuit, Griffin continued to build their website and service, pushing the boundaries of what a small, independent online agent could be.

After creating a new team with a passion for the industry and a coinciding vision for the future, they continued to improve their product, customer service, and saved clients hundreds of thousands in fees over the past two years. Griffin took all the knowledge and experience gained and rebranded as Emoov in August 2024.

Emoov continues to provide a low-cost alternative to the high street agent, giving every client all they need to sell or let their property. As we move into 2025, Emoov has no plans of slowing down. With the goal of refining their current service and moving into the commercial sector, Emoov continues to push the boundary of what a small, independent online agent can be.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “The ESTAS is a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can time and time again to their clients. You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it.”

Simon Brown, Founder of The ESTAS said “Moving house is one of the most stressful experiences we all have to deal with in life so finding the right agent to guide you through the journey is vital. At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews so the winners really have been judged by the people that matter!”

Nick Neale of Emoov said “It’s truly remarkable that after only such a short period of time operating under the new brand, Emoov has been recognised for their excellent customer service by ESTAS. After almost a decade of persistent hard work, we are absolutely delighted to be acknowledge as one of the best online agents in the UK. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”